We trust our products completely, so all our products are fully warranted against defects in materials and workmanship for 3 months from purchase. We are committed to complying with all our obligations under consumer laws. If a product fails due to a major manufacturing fault or material defect, you can ask for a replacement or refund. Or, we will repair it free of charge if that is possible and practical. For a minor fault or defect, we may repair it free of charge, or if it is not practical to repair it, we will replace it or offer a refund at our discretion. In the event we have made an error, we will cover all shipping costs.
Our warranty covers:
- defective snaps;
- defective stitching;
- defective PUL;
- defective zippers; and
- flaws in fabric (but not print placement).
Our warranty does not cover:
- normal wear and tear;
- change of mind;
- sale items;
- the natural breakdown beyond the reasonable life of the materials and components (e.g. fading, pilling and shrinkage in certain fabrics) – natural fibres will shrink after washing;
- modifications or alterations (e.g. cutting, stitching and removing parts including the care label);
- damage caused by improper use (e.g. forceful use of snaps);
- improper care and maintenance (i.e. not following our care instructions, exposing to high heat or chemicals causing delamination);
- personalised nappies, i.e change of mind or damage due to exposing to high heat i.e tumble drier
- snags; or
- improper storage;
- incorrect use and fitting of the products, leaking;
- not fitting
- where the purchase was not made directly from Be Bliss Baby or a verified retailer or stockist of our brand (i.e the product was purchased on the second-hand market.)
Prior to use of our products, please carefully read the care and washing instructions.
We know you're going to love Being a Bliss Baby, but for some reason, an item does not meet your expectations, we can certainly issue a store credit note or exchange your items.
RETURNS POLICY TERMS AND CONDITIONS:
- The item must be returned unopened, unwashed and not used. Must be in as-new re-saleable condition.
- Must be returned within 7 days of receiving your order.
- You, the customer, are responsible for all shipping costs for sending the items back to us.
- Please email us at firstname.lastname@example.org to discuss potential problem solving and always prior to returning any items.
- Sale items are non refundable or returnable for any reason.
- If there is a fault with the product that sees them deemed unsafe for use we will definitely be able to offer a return.
- Gift cards or clearance items are not eligible for returns